Category Archives: Management Zone

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Do Nationally Published Quality Rankings Matter?

– Which Ones? And to Who? “Harry Truman, Doris Day, Red China, Johnnie Ray South Pacific, Walter Winchell, Joe DiMaggio Joe McCarthy, Richard Nixon, Studebaker, television North Korea, South Korea, Marilyn Monroe … (Chorus) We didn’t start the fire It was always burning Since the world’s been turning …” In case you aren’t familiar with…

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Introducing a Primary PCI Service in a Large Tertiary Centre

BACKGROUND At King’s College Hospital London, we had been offering an ad hoc Primary Angioplasty for Myocardial Infarction (PAMI) service since early 1995 for local patients during normal office hours. In September 2003, we started offering the service twenty-four hours a day seven days a week, joined the National Infarct Angioplasty Project (NIAP) as one…

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Coronary Angiography Practitioner: Cath Lab Staff Performing Coronary Angiograms

In this article we will discuss the Hull experience of why we decided to introduce the role of coronary angiography practitioner. We will include the stages we went through to gain approval within our organisation and how we set the program up including the training needs. We will evaluate the reality of the role highlighting…

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Cardiology Management: Can all the introverts please make themselves known?

Cardiology seems to be dominated by extroverts. However, our departments and teams are actually made up of many different personality types, those that are more extroverted and those that are more introverted. It is this mix that allows different skills to work together productively. The best teams are those where each individual brings their personality…

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Cardiology Management: Managing Expectations A.S.A.P.

Complaints from staff and patients tend to always have the common underlying cause – an individual has an expectation that has not been met.  Expectations have a direct link to behaviour and performance outcomes and are therefore a hugely important part of our business. As a manager you have the expectations of your staff to…

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