Category Archives: Management Zone

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Cardiology Management: Patient Satisfaction

Do some of the easy work. As technology, training, experience, industry pressures and advanced consumerism continue to drive improvements in cardiovascular care and outcomes, more hospitals are increasing their focus on customer satisfaction initiatives to find competitive advantages. It has been estimated that a patient may have as many as 30 contacts with friends and…

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Cardiology Management: Understanding Integrity

I wouldn’t like to suggest that I am the sort of person that takes great value in the words of fictional TV characters, but there is a quote I heard from Jack Bauer in the program 24 which I think is excellent. As Jack Bauer is a bit of a legend, fictional as he may…

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Cath Lab Design

New Cath Lab Design Ideas

We have all seen it. Somebody standing only meters from the X-ray equipment in the Cath Lab believing they are safe because they are in the next room, even though there is no lead screen protecting them. Two hospitals in London, UK have approached this problem with a novel solution.   St Thomas’ Hospital: Each…

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Cardiology Management: Listening to Staff

How often do we really listen to our staff?  It can be so hard to find time for staff meetings or to create forums where staff can air their opinions without having to cancel clinics or ask staff to attend an out of hours meeting. So long as the service is ticking along all right…

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Cardiology Management: Three Top Tips

The last few management articles I have written were directed at managers. This week I have my top 3 tips for the non-managerial staff members out there. These tips should give you insight that can help your manager out and in turn result in a positive working experience for you.   A Manager Knows Remember…

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